Question 1

Are performances subject to change or tickets refundable?

Accepted Answer

All performances are subject to change or cancellation without notice. Tickets are non-refundable. In the event of cancellation of the festival, tickets will be honored at a rescheduled future date.

Question 2

Where can I sell or exchange my tickets?

Accepted Answer

Yes! Jackalope Jamboree has partnered with CashorTrade to safely sale or exhange tickets. Visit https://cashortra.de/jackalope-jamboree-tickets for more information.

Question 3

GA vs Reserved Tickets?

Accepted Answer

When the headliner is performing on the Main Stage each night, you will be required to stay in your designated ticket section (if you don't have a GA ticket, you will not be able to access the GA floor area).

Question 4

What time do the gates open?

Accepted Answer

Gates for the Queens Bar open daily at 12pm; gates for Happy Canyon open at 3:30pm daily

Question 5

Box Office Information

Accepted Answer

The box office can be reached at  (541) 612-3421 or tickets@pendletonroundup.com

The week of Jackalope, venue ticket booths are open from 4:00 PM - 7:00 PM Wednesday and open at 12:00 PM - 9:30 PM Thursday, Friday, and Saturday. Pendleton Round-Up ticket office open Wednesday 9:00 AM - 3:00 PM (wristband pick up available); Thursday & Friday 9:00 AM - 3:00 PM.

Question 6

Can I buy tickets at the festival?

Accepted Answer

Subject to availability, day-of-show tickets can be purchased at the venue ticket booth. The ticket booths are located to the left of the entrance.

Question 7

What if I lost my tickets?

Accepted Answer

Contact Pendleton Round-up Customer Service and they can help!

Email: tickets@pendletonroundup.com
Phone: (541) 612-3421

Question 8

Is re-entry allowed?

Accepted Answer

You may re-enter until 7:00 PM each night

Question 9

Is the event family friendly?

Accepted Answer

Yes, this is an all ages and family friendly event. Children 12 and under are free with a paying adult. This applies only to General Admission. For Box and Reserved seats, kids 12 and under must have a ticket.

Question 10

How much is parking?

Accepted Answer

Parking available on site. Parking cost is $10 per day in the lot connected to the venue. First come, first serve each day.

Question 11

Is there a bag policy?

Accepted Answer

Bags cannot exceed 14”x14”x”6". All patrons will be wanded by security and bags will be searched (also upon reentry). No oversized bags will be permitted in the venue.

Question 12

Are there shuttles available?

Accepted Answer

Absolutely! You can find the map here. There will be a free shuttle before and after Jackalope Jamboree each day. The shuttle will run from Shari's Cafe each day to and from the venue. The shuttle will also stop downtown, near the Rainbow Cafe (shuttle pick up/drop off on Court St. near Community Bank parking lot), on the way to the venue. The following is lodging near Shari's Cafe:
​
Red Lion
Hampton Inn
Best Western
Motel 6
Super 8
Holiday Inn
KOA area
​
There will also be a shuttle running to the Rainbow Cafe (downtown) each night after Jackalope concludes.

Question 13

Can I bring my own water?

Accepted Answer

No outside food or beverages are permitted, but you are welcome to bring in an EMPTY and TRANSPARENT plastic bottle or CamelBak to use at our water filling stations. Bottled water will also be available for purchase.

Question 14

What sorts of adult beverages will be available?

Accepted Answer

Domestic & local craft beer & cider available along with local wine. Drink tokens are required and available for purchase on site. Tokens are valid for all three days of the event. Tokens are non-refundable.

In order to prevent underage access to alcohol, we will be providing 21+ wristbands.  Any minors found in possession of alcohol will be asked to leave the festival venue.  Any adult providing alcohol to minors will also lose their credentials and be asked to leave the festival venue. You may not bring alcohol in or out of the venue.

Question 15

What is your policy on photography and videography?

Accepted Answer

No audio recording. No video recording. No professional photography without appropriate media credentials. Professional cameras are defined as those with any protruding lens. Cell phone cameras are permitted. 
DRONES ARE ABSOLUTELY FORBIDDEN IN ANY PART OF THE PENDLETON ROUND-UP GROUNDS

Question 16

What items are acceptable to bring?

Accepted Answer

Blankets
Sunscreen
Seat cushions (max size: 18"x14", no back rests or metal allowed).
Baby formula / breast milk
Baby strollers
Personal medical needs (e.g. walkers, canes, etc.). If you have any questions or concerns about mobility issues, please contact info@jackalopejamboree.com

Question 17

What are the big no-nos?

Accepted Answer

Weapons of any kind. No guns (even if you have a carry permit), knives of any size, tasers, or mace
Fireworks
Laser pointers 
Drugs
Umbrellas
Coolers
Chairs of any kind
Any item that will obstruct the view of patrons.
Signs, clothing, flags, or language that express racist, homophobic, sexist, bigoted views. Jackalope Jamboree is an inclusive, non-discriminatory event.

Additional items may be forbidden at the discretion of security and management. Items violating these rules will be confiscated and violators will be subject to removal from the venue and referred to local law enforcement.

Question 18

Health Information

Accepted Answer

* First-Aid station available on site provide at the  St. Anthony medical trailer. Hand sanitizer and face masks will also be available.
* If you have any symptoms of COVID-19, please refrain from attending the event. If you notice symptoms while at the event, please exit the event immediately.

Question 19

Are pets allowed?

Accepted Answer

Animals are not allowed inside the venue. However, licensed service animals are permitted with verified credentials/license. Contact info@jackalopejamboree.com in advance for all service animal requests.

Question 20

Can I smoke anywhere at the festival?

Accepted Answer

Smoking/vaping is not allowed inside the venue. Smoking/vaping is allowed at your campsites and 50 feet outside the venue.

Question 21

How can I make ADA accommodations?

Accepted Answer

The Happy Canyon Arena is fully compliant with The Americans with Disabilities Act. Contact tickets@pendletonroundup.com for purchasing ADA seating.

Question 22

What's this I hear about a nightly after party?

Accepted Answer

You heard right! FREE Admission after party starts at 11:00pm every night. Stay tuned for more information.

Question 23

If there an official hashtag for the festival?

Accepted Answer

Yep! We'd appreciate you tagging all of your social posts with  #jackalopejamboree and/or #jackalope. We'd LOVE to see the festival through your eyes.

Question 24

Are there ATMs available at the festival?

Accepted Answer

We do have several ATMS available. Cash and Credit / Debit are accepted at all bars, box office, and merch stations

Question 25

Can I be a vendor at the Jackalope Jamboree?

Accepted Answer

Indeed you can! We have a vendor application form HERE

Frequently asked questions